Question 1

How do I receive my digital files after purchase?

Accepted Answer

Once your payment is confirmed, you’ll receive a download link via email. You can also access your files anytime by logging into your account and visiting your purchase history

Question 2

The files came in a ZIP folder — how do I open them?

Accepted Answer

Most of our products come in a ZIP file to keep everything organized. Simply right-click the folder and choose “Extract” or “Unzip.” On mobile devices, you may need a free unzip app.

Question 3

Are refunds available for digital downloads?

Accepted Answer

Because digital items are instantly delivered, we do not offer refunds or exchanges once files are downloaded.
 However, if you experience any issues with your files, downloads, or formats, please contact us right away — we’ll gladly help resolve the issue so you can get back to creating.

Question 4

What file types do you offer?

Accepted Answer

Our templates and printables come in a mix of PDF, SVG, DXF, and JPG files. Each listing includes specific details about what’s included.

Helpful Answers